Shipping policy

At Atlas Sportswear, our goal is to provide a smooth and efficient shopping experience for every customer. Please review our shipping guidelines below to understand how we handle order processing, shipping times, and related matters.

1. Order Processing

  • Processing Time: Please allow up to 1 business day for your order to be processed before it ships.
  • Pre-Order Items: If your purchase is part of a pre-order campaign, the expected ship date or timeframe will be clearly indicated on the product page.

2. Shipping Times

  • Domestic Orders: Standard shipping typically takes 2-5 business days after your order has been processed, though actual delivery times may vary based on your location.
  • International Orders: Shipping times can range from 5-10 business days, depending on the destination and customs procedures. Please note that international delivery times are estimates and can vary widely based on local postal services.

3. International Duties and Taxes

  • Customs Fees: We are not responsible for any import duties, taxes, or additional fees that may be imposed by your country’s customs agency.
  • Customer Responsibility: Any such charges are the sole responsibility of the customer and must be paid upon delivery. Atlas Sportswear will not issue refunds for orders held or returned due to unpaid customs fees.

4. Lost or Damaged Packages

  • Carrier Liability: Once your order is handed over to the shipping carrier (e.g., USPS, UPS, DHL, or other), Atlas Sportswear Limited is no longer liable for any lost, stolen, or damaged packages during transit.
  • Assistance: If your package is lost or damaged, we will do our best to assist you in filing a claim with the carrier to help recover or replace your order.

5. Tracking Your Order

  • Tracking Updates: A tracking number will be sent to you via email once your order ships. Please use this information to stay updated on the status of your shipment.
  • Contact Support: If you encounter any issues with tracking or delivery, reach out to us for assistance.

6. Contact Us

For any questions or concerns regarding your order, please do not hesitate to contact our Customer Support team:

  • Email: atlasportswear@gmail.com

We appreciate your support and look forward to providing you with high-quality university apparel. Thank you for choosing Atlas Sportswear!